Communication skills

Communication skills, Leadership Communication, PCM

In distress some people become major drama kings and queens. They triangulate, manipulate, and turn the tables to create negative drama. Learn what's causing this behavior, communication tips for better outcomes and how to make positive changes if this is you. Read More

Communication skills, Leadership Communication, PCM, relationships, workplace conflict

Some people in distress magically absolve themselves of all responsibility for their behavior and emotions. What's behind it, and how do you communicate with them? What if this is you? Read More

Communication skills, Leadership Communication, PCM

What do you do when some people just won't respond and withdraw into isolation. Nate uncovers what's behind it, how can you communicate with them, and what to do if this is you. Read More

Communication skills, Leadership Communication, PCM

Why do some people lose confidence and make silly mistakes in distress. Nate explains what's behind it, how to communicate for more effective interactions with these people, and what to do if this is you. Read More

Communication skills, Compassionate Accountability, Conflict Without Casualties, Decision Makers, relationships

Today I received a personal apology from United Airlines' CEO, Oscar Munoz. I use his letter to illustrate the components of a good apology. Read More

Communication skills, Leadership Communication, PCM, Trainers

Here are four ways you can reveal the junction between culture and personality when in a difficult conversation or conflict. Get the tips, and get a link to the original article in Inc. Magazine. Read More