Process Communication Model® (PCM)

Created by Dr. Taibi Kahler, the Process Communication Model (PCM) is an award-winning tool that can be used to decode human interaction. PCM reveals how a person perceives the world, how they communicate, how they are motivated and how they will behave in distress. An internationally-acclaimed, reliable, behaviorally-based communication model, PCM can be used to help you better connect with others, while raising your own self-awareness. Known as “The tool to make a daily difference,” PCM equips you to find true connection, both with others and yourself.

Leverage Individual Differences for Compassionate Communication

Process Communication Model

The PCM identifies six distinct personality types found within each person: Thinker, Persister, Rebel, Promoter, Harmonizer, and Imaginer. PCM provides invaluable insight into the ways these types influence how an individual thinks, feels and behaves. By recognizing the profound differences in how each of us filters and experiences the world, PCM allows you to predict and positively influence behavior in ourselves and others. PCM also fosters a deeper appreciation for personality differences, which enables us to embrace diversity as an invaluable strength – in our homes, in our offices, in our communities and in our world.

Used by individuals and organizations alike, PCM delivers life-changing results – and the numbers prove it. In partnership with Indiana State University, we conducted a three-year study of PCM training impact in six different countries. The results showed significant, lasting positive impact for participants:

  • Personal relationships – 60% improvement
  • Work relationships – 63% improvement
  • Leadership skills – 61% improvement
  • Team performance – 62% improvement
  • Personal Efficacy – significant increases that lasted more than six-weeks post training
  • Recommendation – 96% of participants would recommend PCM to others
  • Comparison to other models – 95% of our own training participants rate PCM as superior to any other model of communication and individual differences they’ve experienced

A transnational European study published in 2021 surveyed over 500 PCM training participants on their use of the tools post-training. Results showed:

  • Learning transfer with PCM is 2-3x higher than the industry average.
  • Participants use the tools on a daily basis, even up to a year post-training.
  • PCM training promotes diversity, equity and inclusion.

You can tap into the power PCM through an array of profiles and courses, including:

PROCESS COMMUNICATION MODEL LEADERSHIP PROFILE — Gain self-awareness into how your personality impacts your leadership effectiveness, and learn valuable tips for self-management and resilience.

PERSONALITY DIVERSITY AND INCLUSION – Learn how to embrace and include all personality types within any workplace or organization.

PROCESS COMMUNICATION MODEL: CORE CONCEPTS – This three-day course is the foundation for PCM. During the class, you’ll learn about the six PCM personality types in each of us, gain greater understanding into your own personality structure, and receive a personal and professional action plan for success.

PROCESS COMMUNICATION MODEL: CONFLICT RESOLUTION AND MOTIVATION – Gain a deeper understanding of distress behavior, learn about failure patterns and practice your communication skills for effective interactions.

Taught on five continents, in 54 countries, and in 27 languages, by more than 3,000 Process Communication Model certified trainers and coaches, a PCM certification puts you in the company of some of the most esteemed training and development professionals across the globe.

As a PCM provider, you’ll be able to help your clients better understand themselves and enjoy closer connection with others – while also growing your business.

These two foundational Process Communication Model training courses are required as pre-requisites for certification:

PROCESS COMMUNICATION MODEL: CORE CONCEPTS – This three-day course is the foundation for PCM. During the class, you’ll learn about the six PCM personality types in each of us, gain greater understanding into your own personality structure, and receive a personal and professional action plan for success.

PROCESS COMMUNICATION MODEL: CONFLICT RESOLUTION AND MOTIVATION – Gain a deeper understanding of distress behavior, learn about failure patterns and practice your communication skills for effective interactions.

Search our network of PCM and professionals in the United States.

PCM can be applied by anyone, in any setting to create better communication and closer connection. At Next Element, we can create a customized PCM program to help you, your leadership team or your organization enjoy greater trust, more positivity and more productivity. If you’d like to discuss a custom PCM program, please reach out to us or fill out the form at the bottom of the page.

PCM Events & Courses

Using PCM is the first time I’ve been able to apply something over the long haul. We saved $250,000 through a 6% reduction in turnover.

Hugh Tappan

CEO, Wesley Medical Center

PCM is much more than just another “communication thing.” It is a way of interacting that yields what we all want…better results, greater efficiencies, more fun.

Garth Strand

President, Heartland Credit Union

The PCM Leadership Profile is an absolute necessity for any aspiring or experienced leader.

Cindy Hunt

Chief Communications Officer, Journeous

Forget traditional models like Myers-Briggs and DiSC, both of which I have used for years. This assessment offers unlimited potential for understanding not only my communication behavior but – more importantly, how I can better communicate when I also understand words, phrases and actions of others. Perfect insights for anyone who desires to improve relationships, employee engagement, and motivation.

Eileen McDargh

Best-selling author of Your Resiliency GPS and Burnout To Breakthrough, Keynote Speaker and Resiliency Expert

Ready to Start Your Journey with PCM?

Fill out the form below, and one of our team members will help you take the first step toward experiencing the benefits of PCM.

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The Process Communication Model® is a registered trademark of Kahler Communications, Inc. and is used with the owner’s permission.

Next Element Consulting, LLC is a licensed and certified independent distributor of the Process Communication Model® and all materials related thereto, which are the proprietary rights of Kahler Communications, Inc. The Kahler Communication name is used by express permission and this person, entity, or firm is otherwise not associated with, nor owned, in whole or part, or controlled or managed by Kahler Communication, Inc.