Process Communications Model

Compassionate Accountability, Leadership Coaching, Leadership Communication, Leadership Development, Speaking, Team Leaders, Trainers

Some words mean more than just their definition. They convey deeper intentions that can have a profound impact on communication. Here are three simple words that can lead to misunderstanding, resentment, morale problems, and other unintended consequences. For each one, there is a better alternative. Read More

Compassionate Accountability, Leadership, Leadership Communication, LOD, PCM, Team Leaders

Permission is one of the most important and valuable gifts we can give ourselves and others. These 10 permissions have helped me through many stuck points and sleepless nights. Maybe they can help you too. Read More

Compassion, Conflict Without Casualties, Leadership Communication, LOD, PCM

Mic-communicable diseases are illnesses passed from person to person through miscommunication. How do you detect and inoculate yourself against them? Read More

Leadership, Leadership Communication, PCM, Providers, Team Leaders, Trainers

The key to high performance lays not in the content of a team’s discussions, but the manner in which they are communicating. Read More

Leadership Communication, PCM

Optics matter more than reality. Often it's not what you say, but how you say it that makes all the difference. Glimpse the "currency" of communication - the legal tender that influences what people to listen and engage with...or tune out and turn against. Read More

Leadership, PCM, Speaking, Trainers

Is anyone else curious or perplexed by the use of IMHO - In My Humble Opinion? Why do people say it, and why is it so important to some? Read More