Apology Accepted, United
Today I received a personal apology from United Airlines' CEO, Oscar Munoz. I use his letter to illustrate the components of a good apology. Read More
My Manifesto For Change. Conflict Isn’t The Problem.
When we mediate, manage, or reduce the conflict, we necessarily reduce the energy available for productive problem solving. When we respect the tension and use that energy to create instead of destroy, the results can be transformative. Read More
My Top Five Blog Posts of 2016
In case you missed these, or want to read them again, here are the top five articles of 2016, based on traffic and interaction with these posts on our website. Read More
5 Tips for Turning Holiday Drama Into Holiday Spirit
There is no easy way through the unrest and upheaval we are experiencing in our world today. Here are tips for keeping things positive during the holiday season. Read More