Process Communication Model

Communication skills, Decision Makers, PCM

Everyone has borders that we try to protect. When we use smokescreens to cover up our real intentions, we sacrifce big for our wall. Read More

Emotional intelligence, Leadership Communication, PCM

Everyone has borders that we try to protect. When we use smokescreens to cover up our real intentions, we sacrifce big for our wall. Read More

Leadership, Leadership Communication, PCM, Providers, Team Leaders, Trainers

The key to high performance lays not in the content of a team’s discussions, but the manner in which they are communicating. Read More

Communication skills, PCM

Everyone has a Bird Box, a warning sign that danger is approaching. Each one is trying to protect us from something, and copes with this danger in a unique way. Which one is yours? What can you do to soothe it? Read More

Communication skills, PCM, Sales

Personality-based sales intelligence gives you the advantage. Here's why. Read More

PCM

Personality is more complicated than you think, and it has a huge impact on customer service. Read More