Process Communication Model

Communication skills, PCM, Speaking

Trump claims he's a genius, but speaks at a fourth-grade reading level. Fake news alert...Intellectual brilliance has little to no relationship with communication effectiveness. Not even education level. So what is the differentiator between smart people who can communicate, and smart people who can't? Read More

Emotional intelligence, LOD, PCM, relationships

Find out four myths about feelings that might be working against your most noble intentions. Read More

Communication skills, Leadership Communication, PCM

A recent ABC story exploring age differences in how people perceive compliments missed the mark because it did not include personality as the main driver. Read More

Leadership Communication, PCM

It's inaccurate to say that men are from Mars and Women are from Venus. Forty years of research with over a million men and women in multiple countries prove that men have and can access their feeling part, and women have and can access their logical part. Read More

Communication skills, Compassionate Accountability, Leadership Coaching, Leadership Communication, PCM, Team Leaders, workplace conflict

Ask one hundred people their definition of trust and you’ll get one hundred different answers. What are the common themes and how can you identify your trust question? See the top trust-busters and learn six trust-building behaviors. Read More

Communication skills, Decision Makers, Leadership, Leadership Communication, LOD, PCM

When people rely too much on their models and systems to negotiate their world, they fail to recognize when it's not working and don't develop the skill to read the signs in the real world around them. Learn three guidelines for maximizing your models. Read More